Website Terms and Conditions

All content on this website, including text, graphics, logos, images, and software, are the property of A & A Creative Entertainment PTY LTD, trading as Paint Splice (“Company”, “we”, “us”, “our”), and are protected by Australian and international copyright laws. You may not reproduce, distribute, or modify any part of this website without our prior written consent.

Disclaimer

The information contained in this website is for general information purposes only. While we make every effort to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Limitation of Liability

Paint Splice shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website.

Privacy Policy

Your use of this website is subject to our Privacy Policy. By using this website, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, and any dispute concerning these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Changes to Terms and Conditions

We reserve the right to update or change these terms and conditions at any time. Your continued use of the website after any such changes constitutes your acceptance of the new terms and conditions.

If you have any questions about these terms and conditions, please contact us at [email protected]

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Booking Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before booking any service provided by A & A Creative Entertainment, trading as Paint Splice (“Company”, “we”, “us”, “our”).

Public Sessions

Cancellations of Public Sessions and Availability

We reserve the right to reschedule or cancel a session due to insufficient booking numbers or unforeseen circumstances. We will contact you as soon as possible should this occur. If a public session has not received sufficient bookings and a private event request is received, the public session may also be cancelled.

If you are interested in and want to attend a specific public session, we strongly recommend booking in as soon as possible to avoid disappointment. Seats for our sessions can fill up quickly and we may only have limited number of seating still remaining. Due to limited supplies available and as we prepare for bookings based on booking numbers, we may not be able to accommodate additional attendees.

If you are booking for a larger group or if your group members are booking separately, we highly recommend contacting us prior to booking via email at [email protected] or by calling 0449 992 418 for seating availability to ensure we can accommodate for everyone.

Cancellations and Refunds

If you are required to cancel your booking, please give us as much notice as possible by sending a direct email to [email protected] or calling us on 0449 992 418. We do not accept cancellations over any form of social media, messaging service or other electronic media. Please ensure that you include your booking confirmation email or booking confirmation number when requesting a cancellation.

Bookings can be cancelled or rescheduled up to 48 hours before the scheduled session time without penalty. If cancelling or rescheduling within 48 hours of the scheduled session time, a $25 non-negotiable fee per ticket will be applied, with the remainder of the ticket price to be refunded via the same method of payment as the original booking.

Please note that only the person under who’s name the booking was originally made may cancel or reschedule the booking, and if requested via email, the same email must be used as the original booking.

When a reschedule is requested, the new session must be with 30 days of the original booking, and must have adequate seats available. If the new session is of a higher ticket price, the additional amount must be paid before we will confirm your new booking. If the new session is of a lower ticket price, the price difference will be refunded.

Please allow up to 7 days for refunds to be processed by us. Note that due to financial institutions having different timeframes for processing refunds we cannot guarantee that you will receive any refunded funds into your account within this timeframe, but will process refunds from our systems in this timeframe.

Late Arrivals and No-Shows

If you are expecting to be late to the session or if part of your group will be late, please let the team know by calling us on 0449 992 418. If some members of your group are expecting to be late, on your arrival to the event inform the event host of the total number of late attendees and their expected arrival time. We will endeavour to plan and make adjustments to the session schedule if possible – unfortunately, we are unable to offer extended time to the session end.

Please note and respect that we may not be able to continue waiting and delay the session start time, as we need to ensure the majority of attendees can finish their paintings before session end/departure.

If you are late to the event, we ask that you please respect the other attendees by quietly speaking with the event host, who will assist you with promptly settling in so our team can catch you up, with minimal disruption to the session flow. Please note, if attendees are more than 1 hour late to a session, we are unable to allow you to paint and your payment will be forfeited, as the time remaining does not allow for a completed and dry painting by session end.

If a customer does not show up for the session, the full amount is still charged. We are unable to refund, reschedule or provide credit for a missed session.

BYO for Public Events

Responsible Service of Alcohol rules apply to BYO events as they do public sessions. A reasonable amount of alcohol for the number of attendees, and the session time will be allowed only. If excess alcohol is attempted to be brought into the venue we may not allow it and either hold it for you until the end of the event, or not allow it to be brought inside. Note that shots and rapid intoxication (including bottles of spirits and liquors ie-vodka, whisky etc) drinks are not allowed at any time. Please contact us prior to attending if you have any questions about acceptable alcoholic drinks.

Our staff are legally required to remove any attendee that is intoxicated or showing signs that they are becoming intoxicated from the venue.

Minors

Minors (anyone under the age of 18, or without sufficient ID proving their age) are allowed to attend any of our events (if we are informed at the time of booking), however no alcohol is to be consumed by that/those person/s under any circumstance.

All attendees must bring legal and current proof of age identification (in conjunction with RSA laws), as we reserve the right for any member of staff to ask to check any attendees identification at any time before or during the event. Failure to do so will result in the attendees being unable to consume alcohol. Any person/s found in violation of these regulations will be asked to leave the premises.

Please note all minors must be accompanied by a parent or legal guardian, and are the responsibility of their guardian at all times. At the time of booking we must be informed of any minors (and their age) as minors are not allowed without prior permission. No attendees under the age of 6 are permitted to participate in painting.

Private Sessions/Events

Private events are subject to the above terms, and the additional terms below (which take precedence if there is any conflicting information).

Private Bookings

Private bookings may be scheduled any time subject to availability. Please contact us on 0449 992 418 or at [email protected] to check availability and book your session.

Minimum numbers of attendees apply, and may differ depending on the day and time of your booking. Additional attendees may be added after the booking is made, however this cannot exceed our maximum capacity of 50 attendees.

Deposits & Payment

A 20% deposit must be paid at time of booking your private session, with the full remainder to be paid no later than 1 week (7 calendar days) prior to your session date, or the booking may be cancelled at our discretion and any deposit forfeited. A payment link will be sent via email to be paid through our online booking system.

If the number of attendees increases after this time, then the difference must be paid immediately. We reserve the right to either charge the full ticket price, or to deny entry to any additional attendees at the time of the event that have not been paid for, or that may cause us to exceed capacity. Any reduction in numbers after the full payment is made will not be refunded.

Discounts

Volume discounts may apply for private events, based on the number of attendees. If the number drops when the balance payment is due, this discount may be removed.

Discount coupons are not accepted for private bookings, including gift cards, vouchers or any other discounted tickets.

Any Special Discount Offers (such as 10% Discount on Private Events) are only applicable on 3 hour private events/sessions with 10 or more attendees.

Number of Attendees

We understand that the number of attendees may change for private events. When booking your event, minimum numbers apply (which may change depending on the day and time of the event). For any bookings for less than our minimum numbers of attendees, we suggest you attend as a group at a public session instead.

Any change in the number of attendees will be reflected in your invoice and must be advised before payment is made so they can be adjusted accordingly. Any reduction in numbers in the 1 week prior to the booking date will not be refunded.

BYO for Private Events

Responsible Service of Alcohol rules apply to BYO events as they do public sessions. A reasonable amount of alcohol for the number of attendees, and the session time will be allowed only. If excess alcohol is attempted to be brought into the venue we may not allow it and either hold it for you until the end of the event, or not allow it to be brought inside. Note that shots and rapid intoxication (including bottles of spirits and liquors ie-vodka, whisky etc) drinks are not allowed at any time. Please contact us prior to attending if you have any questions about acceptable alcoholic drinks.

Our staff are legally required to remove any attendee that is intoxicated or showing signs that they are becoming intoxicated from the venue.

Minors

Minors (anyone under the age of 18, or without sufficient ID proving their age) are allowed to attend any of our events (if we are informed at the time of booking), however no alcohol is to be consumed by that/those person/s under any circumstance.

All attendees must bring legal and current proof of age identification (in conjunction with RSA laws), as we reserve the right for any member of staff to ask to check any attendees identification at any time before or during the event. Failure to do so will result in the attendees being unable to consume alcohol. Any person/s found in violation of these regulations will be asked to leave the premises.

Please note all minors must be accompanied by a parent or legal guardian, and are the responsibility of their guardian at all times. At the time of booking a private function we must be informed of any minors (and their age) as minors are not allowed without prior permission. No attendees under the age of 6 are permitted to participate in painting.

Kid’s Parties

We allow ages 6 and up to attend one of our Kid’s Painting Parties/ Events. It is assumed that all kids attending a kids party will be participating in painting, if this is not the case you must inform us when booking your event, so we can review and advise.

Supervising adults are welcome (and required). If any adults want to join in with the painting, they are welcome to and will need to pay the standard rate for the session. Adults that don’t want to participate and are there to supervise only, will not be charged (this will be limited depending on participants).

Food / Catering

Please feel free to BYO food for private events, and advise us at least 1 weeks prior to the session if any special requests in regards to cutlery/serveware etc. Extra table(s) for food may be provided by us as long as requested prior.

If having the event catered, please note that the caterer may not have staff serving food/drinks and can only supply food and then leave. Our staff do not serve food/drinks, so buffet/share-plate style food is suggested.

We are happy to suggest local business that may cater or supply food for your event, simply give us a call.

Cancellations

If you require to cancel your private event please contact us via email at [email protected] or via phone at 0449 992 418. Cancellations prior to 1 week before the event date may be refunded, however any cancellation during the 1 week prior will not be refunded (including any deposit).

A request to change the date or a private event may be accommodated or rejected at our discretion, but are not guaranteed. If an event is cancelled due to a denied request to change the date, the refund policy above applies relevant to the original event date.

Late Arrivals & No Shows

The event organiser is responsible for payment for all attendees tickets. Any no-shows will not result in a refund, the ticket will be forfeited, and cannot be transferred to another session/booking.

Please ensure that all attendees arrive at least 15 minutes prior to the session start time. If some members of your group are expecting to be late, on your arrival to the event inform the event host of the total number of late attendees and their expected arrival time. We will endeavour to plan and make adjustments to the session schedule if possible – unfortunately, we are unable to offer extended time to the session end.

Please note and respect that we may not be able to continue waiting and delay the session start time, as we need to ensure the majority of attendees can finish their paintings before session end/departure.

If you are late to the event, we ask that you please respect the other attendees by quietly speaking with the event host, who will assist you with promptly settling in so our team can catch you up, with minimal disruption to the session flow. Please note, if attendees are more than 1 hour late to a session, we are unable to allow you to paint and your payment will be forfeited, as the time remaining does not allow for a completed and dry painting by session end.

Custom Artwork

Any custom artwork created by our artists for use in private sessions, remains the property of Paint Splice. Charges for creating custom artwork is solely for our artists time, and does not infer any ownership of the artwork to anyone other than paint Splice. The artwork may be re-used by us in any future sessions at our discretion. The artwork may be purchased for an additional fee, at our discretion.

Property Damage & Liability

Any damage to Paint Splice property will be charged to the responsible attendee (and organiser of a private event). A fee will be incurred commensurate to repair/replacement cost of said damages, as calculated solely by us.

If any artwork is damaged a fee of $330 will apply (per artwork), this include any marks (paint or otherwise) to paintings.

Bond

In some cases based upon the number or age of attendees, or other factors, we may charge a bond at time of booking an event to cover damages to any area of our studio or property. This does not limit in any way any damage charges to the bond amount. At the end of the event we will review the studio for any visible damages, and another final assessment will be conducted within 7 business days. If no damages are found the bond will be refunded in full within 7 business days.